RozMarrah

Introduction

Thank you for choosing RozMarrah. This Refund Policy explains how payments and refunds are handled when you engage with our platform. By using our Services, you agree to the payment and refund practices described in this Refund Policy.

Payment Process

To ensure the security and fairness of transactions on RozMarrah, we use the following payment structure:

• Upfront Payment: All service seekers are required to pay upfront before the job starts.
• Payment Holding: RozMarrah holds the payment securely while the service is being performed.
• Release of Funds: Once both the service seeker and provider confirm that the job is completed satisfactorily, the payment will be released to the provider.

Refund Conditions

In the event of a dispute between the service seeker and the provider, RozMarrah will review the case to determine the appropriate action. The process includes:

• Job Review: If there are problems with the service, we will carefully review the job and assess the situation.
• Refunds for Uncompleted Work: If the provider fails to deliver the service as promised, we may choose to refund part or all of the payment to the service seeker.
• Partial Payment for Partial Work: In some cases, if part of the job is completed, we may decide to release a portion of the payment to the provider based on the work completed.
• Fraud Prevention: All service seekers are protected from fraud, as RozMarrah holds the payment until both parties confirm the job's successful completion.

Your Rights and Choices

You have control over your payment and refund process, including:

• Dispute Resolution: If a disagreement arises, you can submit a complaint to RozMarrah for review.
• Payment Confirmation: Funds will only be released once both parties acknowledge that the job has been completed successfully.

Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

File a Complaint

If you believe your refund rights have been violated or if you are facing an issue with a service, you may file a complaint with us at admin@rozmarrah.org, or contact the relevant authorities.